Refund policy
Short answer
There are no returns and no refunds for change of mind. Refunds are only issued when an item arrives damaged or when an order is not delivered to you.
No returns — no refunds for change of mind
No returns and no refunds are available if you simply change your mind after purchase. This includes ordering the wrong size, color, or deciding you no longer want the item. Please check product details carefully before placing your order.
When we will refund
We will issue a refund only in these situations:
- Damaged or defective on arrival: Contact us within 7 days of delivery with photos and your order number. If we confirm the item is damaged or defective, we will offer a replacement or a full refund and cover return shipping when the damage is our error.
- Undelivered orders: If you do not receive your order, contact us with your order number. We will investigate with the carrier. If we confirm the order was not delivered, we will refund the order or send a replacement.
How to request a refund
Contact our support team via the store’s Contact page with your order number and photos (for damaged items). Do not return items until you receive return instructions from us.
Return shipping and costs
If a refund is approved because of our error (wrong item, damaged or defective), we will cover the return shipping or provide a prepaid label. For any return not caused by our error, return shipping costs are the customer’s responsibility.
Refund processing
Approved refunds will be returned to the original payment method. Please allow 5–10 business days after we process the refund for it to appear on your statement; timing depends on your bank or card issuer.